Terms of service

Terms of service

Bark Supply – Terms & Conditions

Welcome to Bark Supply
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. We kindly ask that you review these terms to fully understand your rights and responsibilities as a valued Eterna Glow customer.

1. Definitions

  • Customer: An individual making a personal, non-commercial purchase.

  • Distance Contract: A transaction made via our online store.

  • Durable Medium: A format for preserving information (e.g., email) in a readable and unchanged form.

2. Applicability

  • These Terms & Conditions apply to all purchases made through the Bark Supply website.

  • By completing a transaction, you acknowledge and accept these Terms.

  • In case of ambiguity, interpretations most favorable to the customer will apply.

3. Company Information

Company Name: AJ ELEVATE GLOBAL LIMITED
Registration: 79151139
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

4. Our Commitment

At Bark Supply, we are committed to:

  • Showcasing our products with honest descriptions and refined product photography.

  • Clearly displaying all pricing, taxes, and shipping fees before checkout.

  • Ensuring product availability is accurately reflected in real-time.

5. Order Process

  • Orders are confirmed once payment is successfully received.

  • A confirmation email will be sent to you after completing checkout.

  • All transactions are securely processed using trusted payment gateways.

  • Bark Supply reserves the right to cancel orders in cases of suspected fraud, pricing errors, or stock discrepancies.

6. Right of Withdrawal

  • Eligible items may be returned within 14 days of delivery.

  • Returned products must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the item was delivered damaged, incorrect, or defective.

  • Returned items must arrive in original, undamaged condition.

  • Approved refunds will be issued to your original method of payment.

8. Pricing

  • All prices are listed in USD.

  • Bark Supply reserves the right to correct pricing errors at any time.

  • International customers are responsible for any customs duties or import taxes applicable in their country.

9. Product Quality & Warranty

  • Every item is inspected and photographed to accurately represent its quality, color, and finish.

  • All products undergo a quality assurance process prior to shipping.

  • Please report any issues within 14 days of receiving your item.

  • Warranty does not cover misuse, improper handling, or natural wear (e.g., minor surface scuffs).

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on your location.

  • We will notify you in case of delays or out-of-stock items.

  • If an item becomes unavailable after your order, we will offer a full refund or suggest a suitable alternative.

11. Payments

  • Full payment is required at the time of purchase.

  • We accept major debit/credit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, our support team is always here to help.

12. Complaints & Customer Support

  • Please report any concerns within 7 days of receiving your order.

  • Our team will respond within 14 business days.

  • If your complaint is valid, we will provide a refund, replacement, or store credit—based on your preference.

13. Dispute Resolution

  • We aim to resolve all issues fairly, transparently, and promptly.

  • If necessary, unresolved matters may be escalated to an independent third-party mediator.

14. Force Majeure

Bark Supply is not responsible for delivery delays or service disruptions caused by events beyond our control—such as natural disasters, transportation strikes, or system outages.

15. Governing Law

These Terms are governed by U.S. law, unless your local consumer protection laws provide additional rights.

16. Changes to Terms

Bark Supply reserves the right to update these Terms & Conditions without prior notice.
The latest version will always be accessible on our website and takes effect immediately upon being posted.